//Catex And How It Handles Issues Concerning Deposit To Wrong Coin Wallet Address

Catex And How It Handles Issues Concerning Deposit To Wrong Coin Wallet Address

This issue of deposit to a wrong coin wallet address can be categorised;Deposit to an wallet address which do not belong to Catex. In this case, Catex will be powerless and there is no way to help you find the token. Because the wallet is out of Catex control.Deposit to other Catex other wallet address, such as deposit the BTC to the BCH wallet address or deposit the ETH to the ETC wallet address. Usually, the exchanges include other large exchanges that will generally not handle this kind of issue. because The processing is complicated and requires a lot of manpower, but in order to recover the loss of the member, Catex will try its best to help the user recover the lost tokens. However, due to the complicated process, it usually takes a long time. If you encounter this situation, please send us an email with the following information: a) Your account b) Deposited token name (BTC or ETH) c) Deposited the wrong token name and wallet address (BCH or ETC and its wallet address)  d) Txid (very important)  e) The amount of deposited f) Other relevant information The above information can be sent to support@catex.io Usually, the processing cycle takes one month or more. It needs to be handled according to the specific situation. Please Be patient. Once successful, an email will be sent to you.https://www.catex.io

This issue of deposit to a wrong coin wallet address can be categorised;

  1. Deposit to an wallet address which do not belong to Catex. In this case, Catex will be powerless and there is no way to help you find the token. Because the wallet is out of Catex control.

  2. Deposit to other Catex other wallet address, such as deposit the BTC to the BCH wallet address or deposit the ETH to the ETC wallet address. Usually, the exchanges include other large exchanges that will generally not handle this kind of issue. because The processing is complicated and requires a lot of manpower, but in order to recover the loss of the member, Catex will try its best to help the user recover the lost tokens. However, due to the complicated process, it usually takes a long time. If you encounter this situation, please send us an email with the following information: 

a) Your account 

b) Deposited token name (BTC or ETH) 

c) Deposited the wrong token name and wallet address (BCH or ETC and its wallet address)  

d) Txid (very important)  

e) The amount of deposited 

f) Other relevant information 

The above information can be sent to support@catex.io 

Usually, the processing cycle takes one month or more. It needs to be handled according to the specific situation. Please Be patient. 

Once successful, an email will be sent to you.

https://www.catex.io