//WONO TOKEN

WONO TOKEN

WONO is a decentralized P2P-platform for exchange, or rent, of any asset; like cars, homes, and services without physical currency and taxation expenses.WONO’s deal commission will be much lower than at Airbnb, Turo and other centralized sharing services. Wono asked our accommodation and travel advisor Benedict O’Leary, who worked for more than 3 years as a business development manager at Booking.com, to explain, how the commission can be reduced. In this article he writes about operating costs.One of the biggest cost for web-based companies is their large numbers of staff. In an ideal world scenario there should be no need for interaction between User and Vendor.However, in the real world, this is far from the case — when issues arise the User turns first to the intermediary for help. It is for this reason that by far the biggest number of staff employed by OTAs are customer service staff (with sophisticated role titles such as Customer Experience Ambassadors or Specialists).Basically they perform manual operational procedures on behalf of Users and Vendors. In order for these companies to provide a global level of support teams work throughout the clock in dedicated call centres at different locations and provide support in a range of languages.This all costs money — from recruiting and training through to finding new offices and the associated operational costs.Quite often, although the USP promoted by these companies is that the staff are there to help, it can often be the case that nothing can be done by the intermediary (communication problems or time difference) and that the best solution is resolved via direct interaction with the User and Vendor. Call-centre staff are on a fixed, usually low, salary with limited motivation because they have to deal with angry and frustrated consumers most of the time.. Website : https:// www.wono.io/User name : Sun12

WONO is a decentralized P2P-platform for exchange, or rent, of any asset; like cars, homes, and services without physical currency and taxation expenses.

WONO’s deal commission will be much lower than at Airbnb, Turo and other centralized sharing services. Wono asked our accommodation and travel advisor Benedict O’Leary, who worked for more than 3 years as a business development manager at Booking.com, to explain, how the commission can be reduced. In this article he writes about operating costs.

One of the biggest cost for web-based companies is their large numbers of staff. In an ideal world scenario there should be no need for interaction between User and Vendor.

However, in the real world, this is far from the case — when issues arise the User turns first to the intermediary for help. It is for this reason that by far the biggest number of staff employed by OTAs are customer service staff (with sophisticated role titles such as Customer Experience Ambassadors or Specialists).

Basically they perform manual operational procedures on behalf of Users and Vendors. In order for these companies to provide a global level of support teams work throughout the clock in dedicated call centres at different locations and provide support in a range of languages.

This all costs money — from recruiting and training through to finding new offices and the associated operational costs.

Quite often, although the USP promoted by these companies is that the staff are there to help, it can often be the case that nothing can be done by the intermediary (communication problems or time difference) and that the best solution is resolved via direct interaction with the User and Vendor. Call-centre staff are on a fixed, usually low, salary with limited motivation because they have to deal with angry and frustrated consumers most of the time.

. Website : https:// www.wono.io/

User name : Sun12