//Guys, I need help/advice. Gate.io could be about to steal from me.

Guys, I need help/advice. Gate.io could be about to steal from me.

So, some backstory, I made an account on Gate.io a few months back to make a play on Matrix AI (MAN) and have done alright. During my signup, there was never any warning that Canada/USA customers would ever be banned, and I did research before signing up to find that most people believed Gate.io to be a pretty respectable exchange with no major red flags. Yesterday I checked Gate.io to find out that they are no longer accepting US & Canadian customers (I am Canadian) and that they are giving us a small “Grace period” to withdraw our funds before they close our accounts. Well now of course, I started panicking, as Matrix is one of my largest holds.So I sell my MAN for Ethereum, and try to withdraw. “Please enable 2FA”. No problem. Download it, set it up, done. I try to withdraw again, “Please complete KYC”. Now they expect me to send pictures of a CANADIAN passport (which they don’t accept) to prove my identity so that I may withdraw my funds (that they are FORCING me to withdraw, otherwise I lose them). Is there some express Canada/USA method of withdrawal that I am missing? I could send in a support ticket, but i’m sure it would take a few days at MINIMUM and who knows when their “Grace period” will end.Am I fucked? Is there anything you would recommend? Please help me. I love crypto, and I truly believe that what we are doing has a chance of changing the world, however losing a large portion of my portfolio in a shitty fashion like this would truly put a bad taste in my mouth.I know this may not be the right place to post this, but I couldn’t find a Gate.io subreddit. Thanks for the help in advance everyone, I love you all!

So, some backstory, I made an account on Gate.io a few months back to make a play on Matrix AI (MAN) and have done alright. During my signup, there was never any warning that Canada/USA customers would ever be banned, and I did research before signing up to find that most people believed Gate.io to be a pretty respectable exchange with no major red flags. Yesterday I checked Gate.io to find out that they are no longer accepting US & Canadian customers (I am Canadian) and that they are giving us a small "Grace period" to withdraw our funds before they close our accounts. Well now of course, I started panicking, as Matrix is one of my largest holds.

So I sell my MAN for Ethereum, and try to withdraw. "Please enable 2FA". No problem. Download it, set it up, done. I try to withdraw again, "Please complete KYC". Now they expect me to send pictures of a CANADIAN passport (which they don't accept) to prove my identity so that I may withdraw my funds (that they are FORCING me to withdraw, otherwise I lose them). Is there some express Canada/USA method of withdrawal that I am missing? I could send in a support ticket, but i'm sure it would take a few days at MINIMUM and who knows when their "Grace period" will end.

Am I fucked? Is there anything you would recommend? Please help me. I love crypto, and I truly believe that what we are doing has a chance of changing the world, however losing a large portion of my portfolio in a shitty fashion like this would truly put a bad taste in my mouth.

I know this may not be the right place to post this, but I couldn't find a Gate.io subreddit. Thanks for the help in advance everyone, I love you all!